THE-ICE Virtual International Panel of Experts (VIPoE) 2020

26th – 29th October 2020

In view of the current COVID-19 global impact and travel restrictions, THE-ICE has made the difficult decision to postpone THE-ICE 14th IPoE Forum 2020, which was to be hosted by the University of Derby in October. Although postponed, THE-ICE is delighted to confirm that the THE-ICE 14th IPoE Forum will still be proudly hosted by the University of Derby, and is anticipated to be held during the week of 25th October 2021. The Forum theme will remain ‘Securing Our Future – Exploring Sustainability in & of Tourism and Hospitality Education’.

Furthermore, in place of THE-ICE IPoE Forum, THE-ICE is organising ‘THE-ICE VIPoE 2020’ (Virtual IPoE) with the theme ‘Exploring the Post-pandemic ‘New Normal’ of TH&E Education and Quality Assurance’. THE-ICE VIPoE 2020 will provide an opportunity for THE-ICE network to come together, network, and support one another during these exceptional times.

Click here to view the programme details of THE-ICE VIPoE 2020


In view of current challenges, THE-ICE has decided to make the VIPoE 2020 registration available to all our members at no cost.  However, we encourage members to consider making a donation to one of our corporate social responsibility partners in lieu of the registration fee. We understand that the pandemic has created difficult economic situations for individuals as well as organisations, but we wish to highlight that even in these times, the challenges faced by many are far greater and more urgent.

Therefore, if you or your organisation are able to make a contribution towards supporting the wonderful work of one (or both) of THE-ICE CSR partners, it would be greatly appreciated:

Click here to read more about THE-ICE’s commitment to its corporate social responsibility partners, Mary’s Meals & KOTO


Keynote Speakers and Panellists

i-graduate workshop: Measuring the student experience

6:00pm AEDT, Monday 26th October 2020

Click here to watch the i-graduate workshop recording

Click here to view the i-graduate workshop presentation

Click here to view the session key takeaways blog

As part of the VIPoE, for the first time i-graduate are proud to run an exclusive workshop for THE-ICE members. Nick (Head of i-graduate) and Robin (Principal Consultant) will provide insight into how to get maximum benefit from your results, and give a first look at what enhancements we could see in 2021. They will also share some highlights from 25,000 responses to i-graduate’s COVID-19 Survey, which asked students about their concerns during the pandemic.

  1. How to interpret the numbers and the best way to use each of the reporting deliverables (including pivot table essentials demonstration on how to extract key data)
  2. Potential enhancements to the survey for 2021
  3. i-graduate will also provide a summary of their findings from the recent survey of 25,000 students conducted during COVID-19

Nick Pidgeon

Head of Surveys and Benchmarking, i-graduate, United Kingdom


Robin Hallows

Principal Consultant, i-graduate, United Kingdom


Mellissa Oliver

Senior Account Executive, i-graduate, United Kingdom


Hosco workshop: Hosco, Lobster Ink and THE-ICE – new partnership benefits – alumni employability tracking and online industry training courses for schools

7:15pm AEDT Monday 26th October 2020

Click here to watch the Hosco workshop recording

Click here to view the session key takeaways blog

John Lohr

Director of Development, Hosco

Opening Address

6:00pm AEDT, Tuesday, 27th October 2020

Click here to watch the opening address recording

Dr Paul Whitelaw

Academic Director, The Hotel School Partnership, Southern Cross University, Australia & Chair, THE-ICE Board

Keynote Speaker & Virtual Panel 1: The ‘New Normal’ Hospitality and Tourism Landscape – an Industry Perspective

6:30pm AEDT Tuesday, 27th October 2020

Click here to watch the Keynote & Virtual Panel 1 recording

Click here to view the session key takeaways blog

Mr Björn Olthof

Senior Manager Graduate Recruitment Europe, Middle East & Africa at Hilton, Netherlands 

Mr Russell Cool

Regional General Manager – VIC and SA, Minor Hotels, Australia

Mr Reno Verikakis

Director, Luxury Sales, New Zealand, Fiji & French Polynesia, Accor Hotels

Virtual Panel 2: TH&E Education in the Post-Pandemic Era – Strategies for Survival and Growth and VIPoE Wrap-up Session

6:00pm AEDT, Wednesday, 28th October 2020

Click here to watch the Virtual Panel 2 and Wrap-up Session recording

Click here to view the session key takeaways blog

Panel 2 Resources:

Professor Mei-Jung Sebrina Wang

Professor & Dean, International College, National Kaohsiung University of Hospitality and Tourism (NKUHT), Taiwan (R.O.C.)

Click here to view Professor Sebrina Wang’s Panel 2 presentation

Professor Perry Hobson

Pro Vice-Chancellor for Global Engagement, Sunway University, Malaysia

Mr John Daly

Director of Quality Assurance, Swiss Education Group, Switzerland

Click here to view Mr John Daly’s Panel 2 presentation

Russell Partnership Technology workshop: Hospitality Simulation Programs – how to integrate these into online teaching and internship programs

6:00pm AEDT, Thursday 29th October 2020

Click here to watch the Russell Partnership Technology workshop recording

Click here to view the Russell Partnership Technology workshop presentation

Click here to view the session key takeaways blog

Teaching methodologies have had to adapt rapidly to cope with the move to online and hybrid delivery. For many years, simulations have been heavily utilised for teaching both online and as part of face to face delivery. This workshop will examine best practices for utilising simulations and educational technology to teach either fully online or in a hybrid manner. The workshop will include an overview of Russell Partnership Technology programs, along with the opportunity to ask questions.

Mr Peter Russell

Operations Director, Russell Partnership Technology, United Kingdom

Higher Education Leadership Institute (HELI) Workshop: Learning Technology and Learning Engagement Trends for 2021 and beyond

7:15pm AEDT, Thursday 29th October 2020

Click here to watch the HELI workshop recording

Click here to view the HELI workshop presentation

A significant challenge to learning in virtual environments is maintaining learner engagement. Most educators have a number of conventional approaches for ensuring learners are engaged in physical classrooms and these are well known. However, many will not work in the virtual world.

In this presentation, HELI’s Dean Professor Clive Smallman, our CEO Dr Peter Ryan and Head of Communications, Alan Williams, take a look at the top learning technology and learning engagement trends that institutions can use to boost engagement in learning and teaching in 2021 and beyond

  1. Artificial intelligence and machine learning
  2. Geofencing
  3. Big data and learning analytics
  4. Self-directed learning and learning experience platforms (LXPs)
  5. Virtual and augmented reality (VR/AR)
  6. Off-the-shelf eLearning: online content market places
  7. The ‘holy grail’: life-long learning platforms.

Dr Peter Ryan

Chief Executive Officer, Higher Education Leadership Institute, Australia

Professor Clive Smallman

Dean, Higher Education Leadership Institute, Australia

Mr Alan Williams

Head of Communications, Higher Education Leadership Institute, Australia

STR SHARE Center Workshop: Hotel Data, Student Certifications, Virtual Internships, and other Resources from the STR SHARE Center

6:00pm AEDT, Friday 30th October 2020

The workshop will quickly introduce new types of data, new research examples, new certifications and training programs and new ways schools are utilizing SHARE Center resources, including virtual internships and student competitions. Mr Steve Hood will briefly describe the Advanced Analytics program and the related student projects (market study, event impact analysis, feasibility study). Most important, STR SHARE Center would love to hear from you, and would be interested in brainstorming regarding research opportunities and ways they can help in the classroom.  STR SHARE Center would appreciate your input on training that is under development in the areas of tourism and meeting and events analytics, hot topics in hospitality and tourism, and applied accounting.

Click here to view the STR SHARE Center workshop presentation

Mr Steve Hood

Senior Vice President of Research, STR SHARE Center