Executive Team

Executive Team

Dr Craig Thompson – Chief Executive Officer

Appointed CEO in 2018, Dr. Craig Thompson brings extensive experience to the Executive Team, having served on the THE-ICE Board of Directors from 2015 – 2018, and as Deputy Chair from 2017 – 2018. Furthermore, Craig has been an active member of THE-ICE Assessment Panel, leading audits in Europe and Asia, and has undertaken audits on behalf of a number of national accreditation organisations including New Zealand, United Arab Emirates, Lithuania and Latvia.

Craig holds a BA (Hons.) Humanities studied in Bristol, an MSc in Tourism Management and PhD in Entrepreneurship from the University of Strathclyde, Glasgow.

Craig took his first lecturing role in the University of Derby before moving to New Zealand to develop and manage the country’s first specialist degree in Tourism Management. Another opportunity then took him to Switzerland, where he served as Academic Director of Swiss Education Group, the country’s largest provider of hospitality education. Following a spell in Scotland leading an industry project to create a private hotel school, Craig’s most recent position was as Head of Stenden Hotel Management School, the largest hotel school in Europe, at NHL Stenden University of Applied Sciences, Leeuwarden, The Netherlands.

Prior to entering academia, Craig worked in both the public and private sectors of the tourism industry, as a Tourism Development Officer in the UK and as a Resort Manager in France and Spain.

Craig is a Fellow of the Institute of Hospitality and the Higher Education Academy, and is a member of the editorial board for the journal of Research in Hospitality Management and Journal of Tourism Futures.

Through his varied academic career and latterly with THE-ICE, Craig has become completely committed to enhancing the quality of tourism and hospitality education internationally. Craig is convinced THE-ICE has a critical part to play in this process and is thus delighted to be able to lead the organisation.

Craig is committed to developing and establishing THE-ICE as the leading TH&E quality assurance agency through the development of strategic partnerships with government and non-government QA agencies and through the enhancement of benefits to the burgeoning membership of THE-ICE.

Ms Jane Gentle – General Manager & Company Secretary


Joining THE-ICE in 2015, Jane provides operational and strategic management over a diverse range of areas including corporate governance, accreditation, membership, international business development, marketing, and website administration. Jane manages the annual THE-ICE ISB-SB (Student Barometer) survey portfolio, providing analysis of key data on student satisfaction for member institutions against the global index, as well as annual ranking statements. Also within Jane’s portfolio is the management and coordination of the annual THE-ICE International Panel of Experts (IPoE) Forum, including accompanying events and workshops.

Jane has been involved in the development and ongoing strategic partnerships with government and non-government QA agencies for the mutual recognition of accreditation standards such as TEQSA in Australia, NVAO in The Netherlands, and PACUCOA and ALCUCOA in the Philippines.

From 2016 – 2018, Jane served on the Communication & Outreach Committee of the International Network of Quality Assurance Agencies in Higher Education (INQAAHE) Board, and in 2018 consulted to the Eritrean Australian Women’s & Family Support Network Inc Association (EAWFSN) Board, who provide training and employment opportunities to African refugee women, helping to break down the cross-cultural barriers.

Recently commencing Basics of Mandarin for Business, Jane holds her Master of Business in Marketing, a Graduate Certificate in Business, Graduate Certificate in Human Resource Management, and a Bachelor of Business with Honours, with her research exploring Facebook as an influencer on destination visitation and brand associations, resulting in publications including ‘Tracking brand positioning for an emerging destination: 2003 to 2015’ Tourism and Hospitality Research (2016) and case study ‘The Wyndham Group – Promoting the destination first, and their business second’, in Pike, S. Destination Marketing Essentials. Oxford; Taylor-Francis (Invited).

Jane has a strong interest in marketing, business strategies and stakeholder relations and looks forward to continuing to build strong, long-lasting relationships with our members and business alliance partners.

Mrs Wendy Mullarkey – Finance


Working in company finance roles since 1997 in the UK, Wendy was certified by the Association of Accounting Technicians (AAT) in 2002 then progressed her Business Accounting qualifications to Managerial level through the Chartered Institute of Management Accountants (CIMA).

Following her move to Australia in 2011, Wendy continues to develop her proficiencies through study with the Tax Institute whilst working as a bookkeeper.

With her 15+ years’ experience at dealing with corporate figures, THE-ICE welcomed Wendy on board in 2013 and values both her personal flair and her professional abilities.

Ms Elise Lawrence – Project Coordinator

With a professional background in administration, communications, and event management, Elise also holds a Bachelor of Business (Management) and a Bachelor of Fine Arts (Creative and Professional Writing).

Elise supports the THE-ICE Executive Team and assists with the coordination and management of THE-ICE’s strategic projects, including the delivery of THE-ICE’s annual signature events the International Panel of Experts (IPoE) Forum, and the Benchmarking Roundtable Series (BRS) workshop.

Elise has a strong interest in interpersonal communication and a passion for the written word, and looks forward to continuing to build strong, fruitful relationships with THE-ICE’s valued members and partners.