THE-ICE Board of Directors
Dr Paul Whitelaw – Chair & Director
Paul Whitelaw has been a Director on THE-ICE Board since November 2012.
Paul joined Southern Cross University as Academic Director, The Hotel School Partnership, in 2020. Previously, Paul was the Associate Director of Higher Education for William Angliss Institute in Melbourne (2014-2020), and prior to this was a Senior Lecturer at the College of Business at Victoria University and the Centre for Tourism and Services Research, where he lectured in quantitative and computer based hospitality management systems in undergraduate and postgraduate programmes.
Mr John Daly – Deputy Chair & Director
Mr John A. Daly has been a Director on THE-ICE Board since 2016 and was elected Deputy Chair in 2018.
John is an Individual Member of THE-ICE and formerly Director of Quality Assurance, Swiss Education Group, Switzerland. Educated in Ireland, John earned a Bachelor Degree in Hotel Management from GMIT in 1995 and then later a Master Degree in International Tourism from the University of Limerick in 2003. He completed a Postgraduate Certificate in Higher Education from the Open University in 2006 and a Master in Education from the University of Derby in 2017.
After 10 years working in hospitality management positions in New York, Paris, Malta, France, and Ireland, John joined the Swiss Education Group (SEG) in 2003 as a full time Lecturer and soon moved position to Northwood University Program Manager at Hotel Institute of Montreux. John later took the post of Academic Dean of Hotel Institute Montreux in 2010. In 2015, John became SEG’s Director of Quality Assurance, overseeing quality, accreditations, and faculty development for five schools. Speaking three languages (English, French and Mandarin), John’s areas of expertise include educational quality assurance, process management, accreditations, faculty training, learning and professional development.
Professor Peter Ryan – Treasurer & Director
Professor Peter Ryan is an advisor to institutions involved in the provision of higher education in the independent higher education sector, with over 25 years’ experience. His specialties lie in designing frameworks for good corporate and academic governance in a higher education context and developing quality assurance systems for ensuring ongoing regulatory health. Peter has also provided strategic advice and regulatory due diligence for prospective purchasers of private higher education institutions.
Peter is Founder & Director of the Higher Education Leadership Institute (HELI). HELI is a consortium of fellow higher education experts and researchers, delivering global best-practice advisory services and training to higher education providers.
In 2018 HELI introduced its Graduate Certificate in Higher Education Academic Practice to contribute to the continued elevation and professional standards of the higher education sector in Australia and internationally.
Professor Ryan was elected as Treasurer and Director on THE-ICE Board in 2019.
Dr Lilibeth C. Aragon – Director
Dr. Lilibeth Aragon is currently the Dean of the Lyceum of the Philippines University-Manila’s College of International Tourism and Hospitality Management. She has an extensive background in the Cruise Line industry, having worked on-board various fleets of P&O Cruises UK for years. She has also contributed in the continuous improvement of Training Regulations and Competency Based Learning Materials and Assessment for ASEAN and Technical Education and Skills Development. Dr. Aragon is also an Accreditor for Tourism, Hospitality and Graduate programs of the Philippine Association of Colleges and Universities Commission on Accreditation (PACUCOA). She provides assistance to Philippines Commission on Higher Education (CHED) as part of National Capital Regions Quality Assurance Team (NCR-RQAT).
Dr. Aragon holds a Bachelor of Science degree in Tourism, Master in Business Administration and a Doctorate degree in Business Administration from the Polytechnic University of the Philippines. She also holds a Higher Degree Certificate from the Wine and Spirits Education Trust of London. She is a Certified Hospitality Educator (CHE) and Trainer by American-based company American Hospitality Lodging and Education Inc. She also completed the Certified Guest Service Professional Course (CGFS).
She currently serves the Association of Administrators in Hospitality, Hotel and Restaurant Management Educational Institutions (AAHRMEI) as the Internal Vice President and the Philippine Association of Researchers for Tourism and Hospitality (PARTH) as Board Member.
Dr. Aragon is an ASEAN Master Trainer, the first batch to represent the Philippine delegation held at Bali, Indonesia.
Dr Atty Gezzez Giezi G Granado – Director
Dr Attorney Gezzez Giezi G. Granado is the Dean of the University of Santo Tomas – College of Tourism and Hospitality Management.
He holds a BS Tourism degree from the University of Santo Tomas. From the same university, he also graduated Bachelor of Laws, Master of Laws, and Doctor of Civil Law. He worked as a Travel Agent and later on a Travel Agency Operations Manager while earning his Law Degree.
For 18 years now, he has been teaching Tourism and Hospitality Laws, Legal Policy Issues in the Tourism and Hospitality Industry, and Sustainable Tourism. He is also teaching Torts and Damages and Legal Research at the UST Faculty of Civil Law with emphasis on Tourism and Hospitality contracts.
As a lawyer, he counsels mainly on Torts and Damages in the Tourism and Hospitality Industry. He serves as consultant for negotiations, legal undertakings, and contracts involving, hotels, resorts, travel agencies, and other tourism and hospitality related establishments.
Dr. Atty. Granado has conducted studies, written cases, and has been a resource person for different subjects related to Sustainable Tourism, Legal Policy Issues in Tourism and Hospitality Industry, and Tourism and Hospitality Laws.
Professor JS Perry Hobson – Director
Professor Perry Hobson is the Director of the Academy of Tourism at Breda University of Applied Sciences (The Netherlands). He has an extensive international academic background in tourism and hospitality, holding a BSc (Hons) in Hotel & Catering Management from Oxford Brookes University (UK), a MS in Hotel, Restaurant and Travel from the University of Massachusetts at Amherst (USA), and a PhD in tourism from Southern Cross University (Australia). He has been the Editor-in-Chief of the Q1/A ranked/SSCI indexed Journal of Vacation Marketing (JVM) since 1999.
He was the Head of the School of Tourism and Hospitality Management at Southern Cross University (Australia) for many years, and during that time the university won both the State and National Tourism Awards for excellence in ‘Education and Training’. Over the years he also served on the Academic Board and/or Boards of Directors of other institutions such as the Blue Mountains International Hotel Management School (now part of Torrens University) and William Angliss Institute. Before moving to The Netherlands, Perry lived and worked in Malaysia for 10 years, where he was the PVC for Global Engagement at both Sunway University and Taylor’s University. Perry is also a Visiting Professor at MCI in Innsbruck (Austria), an Adjunct Professor at Ton Duc Thang University (Vietnam) and serves on the International Advisory Council of Ostrava University (The Czech Republic). He is also a member of the international Advisory Board of the Observatory on Borderless Higher Education and a frequent speaker at international conferences.
Professor Hobson is a former CEO of the THE-ICE, and was responsible for transforming the organisation from being an initiative of the Australian Federal Government into an independent global accreditation body. In recognition of his contribution to education and research, he has been made a Fellow of the Council of Australasian Universities for Tourism & Hospitality Education (CAUTHE), an Honorary Fellow of the UK’s Council for Hospitality Management Education (CHME), is a recipient of the ‘Sue Beeton Award’ from the TTRA-Apac Chapter and was also the first person to be installed into ‘Hall of Fame’ by THE-ICE for his support and contribution to the organisation.
Professor Dr Oswin Maurer – Director
Professor Dr Oswin Maurer is a well-published, highly-regarded and innovative academic with extensive international experience in key roles such as the development and implementation of internationally-accredited undergraduate, graduate and postgraduate programmes.
Dr Maurer’s areas of interest and expertise include: strategic management and marketing; international business and business economics; food industry management and internationalisation; and tourism management and economics.
With an academic and research career spanning close to three decades, Dr Maurer has authored/ co-authored an impressive range of publications and has been involved at the core level of designing and implementing educational projects for senior management and government officials across the continents including Europe, the Middle East, Australia, New Zealand and Asia. Dr Maurer has also been key in the development of various national research programmes on internationalisation, competitiveness and corporate social responsibility, to name a few.
In addition to his academic achievements, Dr Maurer is a much sought-after advisor and research consultant and is a key contributor in the building and leadership of an international research base and network through the establishment of the Competence Centre in Tourism Management and Tourism Economics (TOMTE). TOMTE organises several seminars and workshops every year, including the Consumer Behaviour in Tourism Symposium (CBTS) which takes place every year since 2008 in the month of December in Brunico.
Dr Maurer was elected as Director on THE-ICE Board in November 2015.
Ms Gienke Osinga – Director
Ms Gienke Osinga holds a Bachelor degree of the Hotelmanagement School The Hague and a Master in Change Management. Her first steps in her career were with KLM Catering Services at the procurement department inflight services. She switched to KLM City hopper, in those days a daughter company of KLM, where she was responsible, among others, for revenue management, commercial planning and the budgeting process.
Later on she worked for KLM the Netherlands, the marketing and sales department for the Dutch market, where she was involved in the first E commerce business projects such as online booking tools and online check in. Further responsibilities were the launch of a frequent flyer program, the introduction of a corporate credit card and more.
In 2001 she decided to switch to education. During her years with KLM she was asked as a guest lecturer, assessor and graduation coach for NHTV students, on a regular basis. Working with students gave her so much pleasure and satisfaction that she took the opportunity when the start of a hotel management program in Breda, was announced. She started as a curriculum developer for the hotel management program of NHTV University of Applied Sciences. Since 2012 she has held the position of Dean of the Hotel Management program and the Facility Management program of Breda University of Applied Sciences.
She is the chair of the Association of the Dutch Hotel Management Schools. Recently all public funded members of the Association successfully passed THE-ICE accreditation.
Associate Professor Simon Pawson – Director
Associate Professor Simon Pawson is an academic leader and researcher. He began his hotel career in 1988, and in 2004 made the transition to tourism and hotel management education. His areas of teaching and research interests include business studies, specifically leadership, marketing and strategic management, social / environmental justice, community-based tourism, responsible tourism, sustainable tourism, destination marketing & national identity, sustainable tourism, heritage tourism, destination management, social sciences research, leadership, strategic management and organizational behaviour.
Simon has been an active researcher and social advocate in Cambodia since 2002. His research projects include investigating social and environmental consequences of tourism development in Siem Reap, antiquities theft, human trafficking, pro poor tourism, heritage and cultural tourism, attraction development, tourism and rural development, community-based and responsible tourism.
Simon is a graduate of The Australian National University (PhD) and Macquarie University Graduate School of Management (Masters). At present he is the Associate Dean of Hospitality, and Academic Director, Blue Mountains International Hotel Management School at Torrens University Australia. He is also the lead researcher of The Cambodian Sustainable Tourism Development Collaborative Project. Simon is also a member of The Council for Australasian Tourism and Hospitality Education (CAUTHE).
Previously Simon was Head, School of International Tourism, Hospitality Management and Retail Marketing at the International College of Management Sydney (ICMS); he was also Chair, Academic Conduct, Appeals and Disputes Committee. The hospitality and tourism industry honoured Simon in 2004, when he was awarded the Australian Hotels Association’s Young Achiever of the Year, in recognition of his commitment to and achievements in tourism and hospitality. In the same year Simon also received Rotary Australia’s Pride of Workmanship award.
In private life, Simon undertakes philanthropic work in Cambodia, notably in connection with community development. He has been involved in a range of projects since 2003, the main involving NGO initiatives amongst Cambodia’s rural poor.
Professor Stephen Pratt – Director
Dr Stephen Pratt (Ph.D.) is Deputy Head of School (Research, Innovation and Post Graduate Affairs) for the School of Business and Management at the University of the South Pacific (USP), Fiji. Previously, he was Assistant Professor at the School of Hotel & Tourism Management at The Hong Kong Polytechnic University from January 2013. Prior to that he was Senior Lecturer at USP. He joined USP in January 2009, after he completed his Ph.D. at the University of Nottingham, United Kingdom.
Prior to undertaking his Ph.D., he was a Research Director for several marketing consultancies both in Hawaii and Australia. He obtained a Bachelor of Economics and Masters of Economics from the University of Sydney. His research interests include sustainable tourism development (economic, socio-cultural, and environmental impacts of tourism), tourism in small island states, and film tourism. He is co-creator of the popular YouTube channel, The Travel Professors. The aim of this channel is to provide brief overview of current trends and issues in tourism and relate them to academic research.
Associate Professor Scott Richardson – Director
Dr Scott Richardson is currently Dean at the Higher Education Leadership Institute in Melbourne. With more than 15 years’ experience in the higher education field, Scott’s previous roles include acting Managing Director and Executive Dean at the Emirates Academy of Hospitality Management in Dubai, Academic Director for RMIT University in Singapore, Dean of Hospitality at Blue Mountains International Hotel Management School, Australia, and Associate Dean of Research and Development at Taylor’s University, Malaysia. Scott obtained his PhD from Griffith University, Australia and has vast experience working with University partners globally.
Scott also has a wealth of tourism and hospitality industry experience having worked in the industry for more than 10 years. During this period, he worked in hotels, tourism and events companies and the travel industry. In his most recent industry role, he served as the Assistant General Manager of an Accor Hotels property in Victoria.
Scott is the author of more than 50 publications in leading tourism and hospitality journals and conference proceedings and is a member of the United Nations World Tourism Organisation Panel of Tourism Experts.