THE-ICE 7th IPoE Forum 2013

THE-ICE 7th IPoE Forum 2013

The Industry Education Nexus – a global perspective

6-8 November 2013

Proudly hosted in Sydney, Australia

by Blue Mountains International Hotel Management School

THE-ICE IPoE (International Panel of Experts) Forums were established to offer a series of high-level events focusing on current strategic issues facing tourism, hospitality and events (TH&E) education, as well as extensive networking opportunities. The events are open to members and non-members of THE-ICE, and feature a series of invited presentation panel sessions by leading tourism and hospitality educators and industry experts within the region and internationally.

Key presentations at THE-ICE IPoE 2013 focused on industry engagement and educational leadership for the connected generation; how tourism research connects with industry imperatives; global industry trends that are demanding a different educational approach; and technology and innovation in the tourism and hospitality education arena. Workshop sessions focused on creating shared value through education and industry partnerships; how we lead and engage students to create shared values that influence business decisions in contemporary tourism and hospitality organisations; and implementing successful work integrated learning programmes to prepare students for career success. Panellists and workshop contributors were drawn from research universities, applied teaching universities, private hotel schools, vocational colleges, industry professionals, and also included student representatives.

Programme Highlights

  • Traditional Welcome to Country ceremony and opening address by the esteemed Emeritus Professor David Wilmoth, Chair of the Higher Education Board.
  • Cocktail reception and dinner in the Grand Ballroom of the Four Seasons Hotel. Together with Tourism Training Australia and the Hospitality and Catering Institute of Australia, participants were welcomed at the Annual President’s Dinner for an elegant introduction to the IPoE 2013 event.
  • Dinner cruise on Sydney Harbour – up close & personal with the world-renowned Sydney Harbour Bridge and the Sydney Opera House, and a sumptuous buffet meal.
  • Champagne tasting and presentation with Mr Fritz Gubler and Mr Mark Dorrell as the closing event of the IPoE 2013.

Best Paper Award

Awarded to Mr Stuart Wiggins for his paper, Applied higher education, professional capability, and the Graduate Employability Index (GEI).

Fellow of THE-ICE Awards

Those recipients that were unable to attend will have the awards formally conferred upon them in Austria in 2014 by the Chair of THE-ICE Board, Professor Eva Werner (IMC Krems).

Panellists & Presenters

Keynote Presentation and Opening Panel: Industry Engagement and Educational Leadership for the Connected Generation.

Keynote Presenters: Ms Rachel Argaman, CEO, Toga Hotels.

Chair: Mr Guy Bentley, CEO, Blue Mountains International Hotel Management School.


  • Mr Michael Huckaby, CEO, Hospitality Management and Culinary Arts, Laureate Global Products & Services.
  • Dr Dominic Szambowski, Vice President Student Services, International College of Management.

Panel One: Bridging the Gap – how tourism research connects with industry imperatives.

Focus: Meeting industry needs while maintaining educational credibility in a global business environment; being mindful and responsive to factors and trends in delivery of quality education and research in order to facilitate industry decision-making and strategic direction. 

Chair: Professor Brian King, Chair, THE-ICE Auditor Assessment Panel.


  • Professor Leo Jago, Chief Economist, Tourism Research Australia.
  • Mr Richard Munro, CEO, Accommodation Association of Australia.
  • Ms Jennifer Brown, General Manager, The Sydney Harbour Marriott Hotel.

Panel Two: Technology and Innovation in Tourism and Hospitality – educators leading the way.

Focus: Thinking creatively about the effects of technology on all aspects of the tourism, hospitality and events industry, as well as the need for educators not only to work with industry in exploring changing requirements but to lead innovation through exposing students to latest technology trends in the industry.

Chair: Mr Alan Williams, Managing Director, Australian School of Management.


  • Mr Craig Billingham, Blue Mountains International Hotel Management School.
  • Dr Juvanka Roberts, E-learning Strategist.
  • Dr Paul Whitelaw, Victoria University.
  • Professor Jamie Murphy, Australian School of Management.

Panel Three: Impatient Opportunists – educating and engaging the connected generation.

Focus: How to connect with today’s learners through high-touch learning environments; characterising the human interface with high levels of interaction, engagement, communication and people contact, through technology, or using a combined approach to facilitate engaged and proactive learning experiences, to better meet the challenges of engaging “net-gen” students.

Chair: Mr Nick Hunt, CEO, William Angliss Institute.


  • Mr Stuart Wiggins, William Blue College of Hospitality Management.
  • Ms Lynda Ugarte, Director, Talent Resourcing InterContinental Hotels Group.
  • Mr Tony Patterson, General Manager, The Hotel School Sydney.

Student Panellists:

  • Ms Mel Delli Cicchi, The Hotel School Sydney.
  • Ms Nichole Vartuli, William Blue College of Hospitality Management.
  • Mr Sebastian Agren, Blue Mountains International Hotel Management School.

Workshop One: Creating Shared Value – Leading by example, educators and industry making a difference.

Focus: Leading and engaging students in creating shared values, and how this approach is influencing business decisions in contemporary Tourism and Hospitality organisations.

Chair: Ms Jane Adams, Director Operations, Blue Mountains International Hotel Management School.


  • Mr Fritz Gubler, Managing Director, Arbon Publishing Pty Ltd.
  • Ms Ronni Kahn, CEO, OzHarvest.
  • Mr Jimmy Pham, CEO, Founder & Executive Chairman, Know One Teach One (KOTO), Vietnam.
  • Associate Professor Elizabeth H Barber, Temple University, Philadelphia.

Workshop Two: Creating Shared Value – Work Integrated Learning, developing connections and enhancing careers.

Focus: Successful work integrated learning programmes are critical in preparing students for employment readiness and career success, with strategic partnership programmes creating long term connections for both industry and educators.

Chair: Dr Scott Richardson, Director of Academic Affairs & Head of School, Blue Mountains International Hotel Management School.


  • Ms Pichaya Noranitiphadungkarn, Dusit Thani College, Bangkok Thailand.
  • Associate Professor John Fong, The Emirates Academy of Hospitality Management, Dubai UAE.
  • Professor Perry Hobson, Taylor’s University, Malaysia.

Academic Paper Presenters

  • Sun-Young Park, PhD Associate Professor, School of Management, University of San Francisco, USA.
    Paper: Exploring the work values of graduating students in business and hospitality.
  • Ms Maeve O’Brien, Lao National Institute of Tourism and Hospitality LANITH, Laos.
    Paper: Public Private Partnership – A new model for sustainable education in Developing Economies.
  • Mr Paul Weeks, Ms Josephine Davey, Dr. Genevieve Lovell, Ms Elizabeth Parker & Vashti Silver, The Hotel School Sydney, Australia.
    Paper: Where Education and Industry Collide: A case study from an undergraduate degree program in Sydney.
  • Assoc Prof Charles Arcodia, Griffith University, Australia, Ms Nevenka Cavlek, University of Zagreb, Croatia, and Ms Margarida Abreu Novais, University of Queensland, Australia.
    Paper: Measuring expectations and evaluations of an unique field trip.
  • Ms Juliet Tan, Blue Mountains International Hotel Management School, Australia and Professor Larry Dwyer, School of Marketing, University of New South Wales, Australia.
    Paper: Managing Distribution Channel Conflict in the International Hotel Industry.
  • Mr Stuart Wiggins, William Blue College of Hospitality Management, Australia.
    Paper: Applied higher education, professional capability and the Graduate Employability Index (GEI).