THE-ICE 7th IPoE Forum 2013

THE-ICE 7th IPoE Forum 2013

‘The Industry Education Nexus – a global perspective’

Held 6th – 8th November 2013, proudly hosted by Blue Mountains International Hotel Management School, Sydney, Australia

The theme built on past forum topics by focusing on current strategic issues facing tourism, hospitality and events education.

Extensive networking opportunities were provided throughout this event, which was open to members and non-members of THE-ICE. IPoE 2013 featured a series of invited presentation panel sessions by leading tourism and hospitality educators and industry experts within the region and internationally. Key presentations focused on industry engagement and educational leadership for the connected generation, how tourism research connects with industry imperatives, global industry trends that are demanding a different educational approach, and technology and innovation in tourism and hospitality education arena.

IPoE 2013 also included workshop sessions on creating shared value through education and industry partnerships and focused on how we lead and engage students to create shared values that influences business decisions in contemporary tourism and hospitality organisations and implementing successful work integrated learning programs to prepare students for career success.

The panellists and workshop contributors were drawn from research universities, applied teaching universities, private hotel schools, vocational colleges, industry professionals and also included student representatives.

With pre-registration available on Wednesday 6th November, in the evening the IPoE 2013 participants joined industry leaders and professionals at a cocktail reception and dinner in the Grand Ballroom of the Four Seasons Hotel. Together with Tourism Training Australia and the Hospitality and Catering Institute of Australia, participants were welcomed at the Annual President’s Dinner for an elegant introduction to the IPoE 2013 event.

On the following evening participants enjoyed a wonderful dinner cruise on Sydney Harbour – the highlights of course were being up close & personal with the Sydney Harbour Bridge and the Sydney Opera House, which are both world renowned for their beauty and stature, and made for excellent photo opportunities. All this plus a sumptuous buffet meal with great company made for a fantastic night out for all.

Presentations & Workshops

The main events of IPoE 2013 began with the traditional Welcome to Country ceremony and the opening address by the esteemed Emeritus Professor David Wilmoth (Chair of the Higher Education Board).

With the first sub-theme being ‘Industry engagement and educational leadership for the connected generation’, Ms Rachel Argaman (CEO of Toga Hotels) first engaged the participants with her Keynote Presentation. The Opening Panel, chaired by Mr Guy Bentley (CEO, Blue Mountains International Hotel Management School), then opened with presentations by Mr Michael Huckaby (CEO, Hospitality Management and Culinary Arts, Laureate Global Products & Services) and Dr Dominic Szambowski (Vice President Student Services, International College of Management).

With the sub-theme ‘Bridging the Gap – How tourism research connects with industry imperatives’, Panel 1 then focused on meeting industry needs while maintaining educational credibility in a global business environment. Being mindful and responsive to factors and trends in delivery of quality education and research in order to facilitate industry decision-making and strategic direction. Panel 1 was chaired by Professor Brian King (Chair, THE-ICE Auditor Assessment Panel) with presentations by Professor Leo Jago (Chief Economist, Tourism Research Australia), Mr Richard Munro (CEO, Accommodation Association of Australia), and Ms Jennifer Brown (General Manager, The Sydney Harbour Marriott Hotel).

Panel 2’s sub-theme was ‘Technology and innovation in Tourism and Hospitality’ – Educators leading the way’ with a focus on thinking creatively about the effects of technology on all aspects of the tourism, hospitality and events industry – as well as the need for educators not only to work with industry in exploring changing requirements but to lead innovation through exposing students to latest technology trends in the industry. Panel 2 was chaired by Mr Alan Williams (Managing Director, Australian School of Management) with presentations by Mr Craig Billingham (BMIHMS), Dr Juvanka Roberts (E-learning Strategist), Dr Paul Whitelaw (Victoria University), and Professor Jamie Murphy (Australian School of Management).

The final day of IPoE 2013 began with Panel 3’s sub-theme of ‘Impatient opportunists- Educating and engaging the connected generation’. Chaired by Mr Nick Hunt (CEO, William Angliss Institute), the panel focused on how to connect with today’s learners – through high touch learning environments characterising the human interface with high levels of interaction, engagement, communication and people contact – through technology – or using a combined approach, facilitating engaged and proactive learning experiences, to better meet the challenges of engaging “net-gen” students. Presentations were given by Mr Stuart Wiggins (William Blue College of Hospitality Management), Ms Lynda Ugarte (Director, Talent Resourcing InterContinental Hotels Group), Mr Tony Patterson (General Manager, The Hotel School Sydney), and three student panellists: Ms Mel Delli Cicchi (Student, The Hotel School Sydney); Ms Nichole Vartuli (Student, William Blue College of Hospitality Management); and Mr Sebastian Agren (Student, Blue Mountains International Hotel Management School).

One of the key attractions for attendees is the opportunity to participate in the workshops of this event. Workshop 1 used the sub-theme of ‘Creating Shared Value – Leading by example: educators and industry making a difference’ with a focus on leading and engaging students in creating shared values and how this approach is influencing business decisions in contemporary Tourism and Hospitality organisations. Workshop 1 was chaired by Ms Jane Adams (Director Operations, Blue Mountains International Hotel Management School) with workshop presenters that included Mr Fritz Gubler (Managing Director, Arbon Publishing Pty Ltd), Ms Ronni Kahn (CEO, OzHarvest), Mr Jimmy Pham (CEO, Founder & Executive Chairman, Know One Teach One “KOTO”, Vietnam), and Associate Professor Elizabeth H Barber (Temple University, Philadelphia).

Workshop 2 worked off the sub-theme ‘Creating Shared Value – Work Integrated Learning: developing connections – enhancing careers’ to focus on successful work integrated learning programs being critical in preparing students for employment readiness and career success, with strategic partnership programs creating long term connections for both industry and educators. Workshop 2 was chaired by Dr Scott Richardson (Director of Academic Affairs & Head of School, Blue Mountains International Hotel Management School) and included presenters Ms Pichaya Noranitiphadungkarn (Dusit Thani College, Bangkok Thailand), Associate Professor John Fong (The Emirates Academy of Hospitality Management, Dubai UAE) and Professor Perry Hobson (Taylor’s University, Malaysia).

IPoE 2013 also included a number of referred paper presentation sessions which offered publication opportunities for accepted submissions. See below for the list of paper presenters and links to their presentations.

The closing ceremony was conducted by Ms Pauline Tang, General Manager of THE-ICE, and included the presentation of the ‘Best Paper Award’ to Mr Stuart Wiggins, and ‘Fellow of THE-ICE Awards’ to Professor Doctor Maximilian Schachner, Mr Fritz Gubler, Mr Maxwell Player, Mr Georg Lamp and Dr Klaus Ennemoser. Those recipients that were unable to attend will have the awards formally conferred upon them in Austria in 2014 by the Chair of THE-ICE Board, Professor Eva Werner (IMC Krems). The IPoE 2013 was concluded with a champagne tasting and presentation and tasting with Mr Fritz Gubler and Mr Mark Dorrell.

Academic Paper Presenters – Links to Bios & Papers

Sun-Young Park, PhD Associate Professor, School of Management University of San Francisco: ‘Exploring the work values of graduating students in business and hospitality’
available for download here

Ms Maeve O’Brien, Lao National Institute of Tourism and Hospitality LANITH Laos: ‘Public Private Partnership – A new model for sustainable education in Developing Economies’
available for download here

Mr Paul Weeks, Ms Josephine Davey, Dr. Genevieve Lovell, Ms Elizabeth Parker & Vashti Silver, The Hotel School Sydney: ‘Where Education and Industry Collide: A case study from an undergraduate degree program in Sydney’
available for download here

Assoc Prof Charles Arcodia, Griffith University, Ms Nevenka Cavlek, University of Zagreb, and Ms Margarida Abreu Novais, University of Queensland: ‘Measuring expectations and evaluations of an unique field trip’
available for download here

Ms Juliet Tan, Blue Mountains International Hotel Management School & School of Marketing UNSW and Professor Larry Dwyer, School of Marketing University of New South Wales: ‘Managing Distribution Channel Conflict in the International Hotel Industry’
Paper and presentation available for download here

Mr Stuart Wiggins
William Blue College of Hospitality Management: ‘Applied higher education, professional capability and the Graduate Employability Index (GEI)’
available for download here

Panelist & Workshop Presenters

Emeritus Professor David Wilmoth, Opening Address – Chair, Higher Education Board
Ms Rachel Argaman, Keynote Presenter – CEO, Toga Hotels, Australia
Mr Guy Bentley, Panel Chair – CEO, Blue Mountains International Hotel Management School
Mr Michael Huckaby, CEO, Hospitality Management and Culinary Arts, Laureate Global Products & Services
Dr Dominic Szambowski, Vice President Student Services, International College of Management, Sydney
Professor Brian King, Panel Chair – Hong Kong Polytechnic University, Hong Kong
Professor Leo Jago, Chief Economist, Tourism Research Australia, Canberra
Mr Richard Munro, CEO, Accommodation Association of Australia
Ms Jennifer Brown, General Manager, The Sydney Harbour Marriott Hotel
Mr Alan Williams, Panel Chair – Managing Director, Australian School of Management, Perth
Ms Linda Gaunt, CEO, Meetings & Events, Australia
Dr Juvanka Roberts, E-learning Strategist, Sydney
Dr Paul Whitelaw, Victoria University, Melbourne
Professor Jamie Murphy, Australian School of Management, Perth
Mr Nick Hunt, Panel Chair – CEO, William Angliss Institute, Melbourne
Mr Stuart Wiggins, William Blue College of Hospitality Management, Sydney
Ms Lynda Ugarte, Director of Talent Resourcing IHG, Australia
Mr Tony Patterson, General Manager, The Hotel School Sydney
Ms Mel Delli Cicchi, Student, The Hotel School Sydney
Ms Nichole Vartuli, Student, William Blue College of Hospitality Management, Sydney
Mr Sebastian Agren, Student, Blue Mountains International Hotel Management School
Jane Adams, Workshop Chair – Director Operations, Blue Mountains International Hotel Management School
Mr Fritz Gubler, Managing Director Arbon Publishing Pty Ltd, Australia
Ms Ronni Kahn, CEO OzHarvest, Australia
Mr Jimmy Pham, KOTO Founder & Executive Chairman, Social Entrepreneur
Assoc Prof Elizabeth H Barber, Temple University, Philadelphia US
Dr Scott Richardson, Workshop Chair – Director of Academic Affairs, Blue Mountains International Hotel Management School
Ms Pichaya Noranitiphadungkarn, Dusit Thani College, Bangkok Thailand
Assoc Prof John Fong, Director of Marketing and International Relations, The Emirates Academy of Hospitality Management, Dubai UAE
Professor Perry Hobson, PVC Global Engagement, Taylor’s University, Malaysia

Proudly hosted by: BMIHMS

Proudly sponsored by:

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