THE-ICE 6th IPoE Forum 2012
Changing Times in Tourism and Hospitality Education
18-20 November 2012
The Emirates Academy of Hospitality Management
Dubai, United Arab Emirates
THE-ICE IPoE (International Panel of Experts) Forums were established to offer a series of high-level events focusing on current strategic issues facing tourism, hospitality and events (TH&E) education, as well as extensive networking opportunities. The events are open to members and non-members of THE-ICE, and feature a series of invited presentation panel sessions by leading tourism and hospitality educators and industry experts within the region and internationally.
Held for the first time in Dubai, the Forum included dedicated reviewed paper sessions, extensive networking opportunities were provided throughout the event, which was open to members and non-members of THE-ICE. The Forum featured a series of invited presentation panel sessions by some 23 leading tourism and hospitality educators and industry experts drawn from research universities, applied teaching universities, private hotel schools, and vocational colleges, within the region and internationally. Key presentations focused on the changing needs of student expectations and profiles, industry perceptions and how the student meets industry expectations, technology in education and curriculum and the need for changing teaching methods.
- The student event team held a dinner on the second night in honour of the Sala Bai Hotel School. The event was themed around The Paddy Hat a story the Southeast Asian Farmers believed would give them agricultural success for the growth in their rice and tea plantations. The dinner was prepared with a Southeast Asian theme and was truly delicious.
- Thanks and congratulations were extended to Mr John Fong for his leadership of the student event team who were Mr Richard Newell, Ms Hanna Falko, Mr Christopher Perri, Mr Manuel Hesse and Mr Semyon Khanovyche. The student team are to be congratulated on their professionalism and hospitality both leading up to and during the IPoE event.
- Mr Ron Hilvert, Managing Director The Emirates Academy of Hospitality Management was thanked by THE-ICE and presented with a plaque in gratitude for hosting this years’ event.
Best Paper Award
Awarded to Dr Ceridwyn King, Temple University, for her paper: Using online discussion forums to create learning communities amongst international Tourism and Hospitality masters students.
- Professor Brian King
For outstanding academic contribution to TH&E education, training or research
- Dr Thomas Bauer
For outstanding academic contribution to TH&E education, training or research
- Ms Rachel Argaman
For outstanding contribution to the TH&E industry
- Dr Russell Arthur Smith
For outstanding support of THE-ICE’s commitment to TH&E education excellence
Panellists and Presenters
Opening & Keynote Panel Session: Accreditation – International Issues, Trends and Future Directions
Chairs: Mr Ron Hilvert, Managing Director, The Emirates Academy of Hospitality Management & Mr Guy Bentley, CEO, Blue Mountains International Hotel Management School.
- Professor M. Badr Aboul-Ela, Director, Commission for Academic Accreditation.
- Professor Brian King, Chair, THE-ICE Assessment Panel.
- Dr Warren Fox, Executive Director, Knowledge & Human Development Authority, Dubai.
Panel Session 1: Tourism & Hospitality Education – Regional Needs, Global Aspirations
Chair: Associate Professor Stephen Craig-Smith, Head of School of Tourism, University of Queensland.
- Mr Ronan Fitzgerald, Managing Director, Cesar Ritz Colleges Switzerland.
- Dr Stuart Jauncey, Dean, The Emirates Academy of Hospitality Management.
- Professor J S Perry Hobson, Pro-Vice Chancellor – Taylor’s University Malaysia.
Panel Session 2: Exceeding the Expectations of our External Stakeholders
Chair: Professor J S Perry Hobson, Pro-Vice Chancellor – Taylor’s University Malaysia.
- Mr Ron Hilvert, Managing Director, The Emirates Academy of Hospitality Management.
- Professor Maximilian Schachner, Head Academic Mobility, IMC University of Applied Sciences.
- Mr Andrew Ugarte, General Manager, Hospitality & Business, William Blue College of Hospitality Management.
Panel Session 3: Connecting in the Classroom and Beyond
Chair: Dr Craig Thompson, Academic Dean, Stenden University of Applied Sciences.
- Mr Terry Kane, Director of Digital Strategy, Jumeirah Group.
- Mr Mathew Boice, Vice President, EMEA & India, Ellucian.
- Dr Sanjay Nadkarni, Associate Professor, The Emirates Academy of Hospitality Management.
- Mr Kevin Wallace, President and CEO, Jebel Ali Resorts and Hotels.
Panel Session 4: Refining our Curricula – Evolution or Revolution
Chair: Professor (FH) Eva Werner, Rector, IMC University of Applied Sciences Krems.
- Dr Craig Thompson, Academic Dean, Stenden University of Applied Sciences.
- Ms Ma Christina Aquino, Executive Director for Planning & Development, Lyceum of the Philippines University.
- Dr Rajka Presbury, Senior Lecturer, Blue Mountains International Hotel Management School.
Workshop 1: Giving Back to the Community – Window Dressing or a Serious Endeavour?
Focus: The need for not only industry but educators to come on board and look at unique ways to support developing countries and provide necessary education for the underprivileged.
Chair: Professor J S Perry Hobson, Pro-Vice Chancellor, Taylor’s University Malaysia.
- Mr Guy Bentley, CEO, Blue Mountains International Hotel Management School.
- Mr Florian Wille, Executive Assistant Manager, Kempinski Grand & Ixir Hotel, Bahrain City Centre.
- Ms Julie Glass, Projects Manager, THE-ICE.
Workshop 2: Student Satisfaction Survey – What’s our Commitment to Improving Quality Service?
Focus: Best practice opportunities to improve student participation and quality service.
Chair: Mr Guy Bentley, CEO, Blue Mountains International Hotel Management School.
- Dr Laura Lawton, Associate Professor and Deputy Head of Department, Griffith University.
- Ms Pauline Tang, General Manager, THE-ICE.
- Dr Anita Zehrer, MCI Tourism, Management Center Innsbruck.
Academic Paper Presentations
Paper Presentation Session 1
Facilitator: Professor Michael Ottenbacher.
- Dr Prof Charles Arcodia, Griffith University, Australia, Ms Nevenka Cavlek, University of Zagreb, Croatia, and Ms Margarida Abreu Novais, University of Queensland, Australia.
Paper: Experiential Learning: Comparing short term and long term perceptions of learning outcomes.
- Dr Anita Zehrer and Professor Hubert Siller, MCI Tourism Management Center Innsbruck, Austria.
Paper: Industry-education partnership – the case of MCI Tourism.
- Dr Scott Richardson, Central Queensland University, Australia, Dr Nicholas J Thomas, and Dr Gareth Butler.
Paper: Students’ perceptions of careers in the tourism and hospitality industry: a three country comparison.
- Motaz Zaitouni, University of Queensland, Australia, Noreen M Breakey, and Richard N S Robinson.
Paper: Do we know what the hotel industry expects from graduates?
Paper Presentation Session 2
Facilitator: Professor Maximilian Schachner.
- Ceridwyn King Ph.D, Temple University, USA
Paper: Using online discussion forums to create learning communities amongst international Tourism and Hospitality masters students.
- Ms Alana Harris, William Angliss Institute, Melbourne, Australia.
Paper: Tourism and hospitality student communication preferences, a new digital divide?
- Ms Annelie Bea and Mr John Fong, The Emirates Academy of Hospitality Management, Dubai, UAE.
Paper: The role of online marketing in the brand management of five star hotels.
- Dr Edmund Goh and Mr Guy Bentley, Blue Mountains International Hotel Management School, Australia.
Paper: Challenges, motivations and barriers toward adopting new classroom technology in hospitality and tourism education.
Sala Bai Hotel School Cambodia Social Responsiblity Initiative
As part of our Social Responsibility Initiative, THE-ICE sponsors three (3) NGO schools in Vietnam and Cambodia. As part of the 2012 IPoE Forum, THE-ICE featured one of these schools, Sala Bai Hotel School. THE-ICE Member contributed US$2,000 in donations and several members pledged sponsorship to the Sala Bai Hotel School in Cambodia. These members were:
- Central Queensland University, Queensland, Australia.
- Southern Cross University, Gold Coast, Australia.
- Charles Darwin University, Northern Territory, Australia.
- Lyceum of the Philippines University, Manila, The Philippines.
- KDU University College, Malaysia.
The amount raised will support at least one Sala Bai Student for a full-years tuition and contribute to the the development of responsible tourism and vocational training in Cambodia.
Based in Siem Reap, Cambodia, Sala Bai provides housing and education for 100 disadvantaged Cambodian girls and boys between the age of 17 and 23 each year. The School was founded in 2002 by the French NGO Agir pour le Cambodge. The vocational training taught at Sala Baï is taught over an 11 month period between September to July with the final month dedicated to assuring industry placements for all of the students. Over the past 10 years some 800 young girls and boys have been trained and are employed in the TH&E industries in Cambodia. The Sala Bai Hotel School offers these students hope and the joy of education and thus removing them from the destructive path of poverty and human trafficking.
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