Ms Pauline Tang – Chief Executive Officer
Pauline is the Chief Executive Officer of THE-ICE and was the Founding Director of Business Development when THE-ICE was seed-funded by the Australian Federal Government in 2004. Pauline has overseen the brand creation and development of THE-ICE Accreditation and Membership portfolio, and was the nominated rapporteur liaising with the Australian funding authority on the successfully implemented agreed milestones under the funding agreement.
In 2008 when THE-ICE became an independent, not-for-profit international accreditation organisation, Pauline became the Director of Accreditation & Benchmarking, responsible for research projects on student satisfaction, ongoing evolvement of THE-ICE accreditation schema, and providing management support to THE-ICE Assessment Panel, auditors, member institutions and prospective accreditation applicant institutions.
In addition to serving on the Board of INQAAHE (the International Network of Quality Assurance Agencies in Higher Education), Pauline is also closely involved with the UNESCAP-APETIT network (the United Nations Economic and Social Commission for the Asia and the Pacific-Asia Pacific Education and Training Institutions in Tourism), being the elected Vice-Chair of their Executive Committee in 2007 and 2008.
As well as being an active committee member of the Australia-China Business Council, and a member of the Australian Marketing Institute, Pauline is also a recipient of the Australian National Training Legends Platinum Award. Her strong background includes the promotion of international education, organisation of confidential student satisfaction benchmarking surveys, and creation of brand identities through image and value.
Fluent in English, Mandarin, Cantonese and German Pauline has lived in the USA, the Netherlands and Germany and conducted business in Hong Kong and Germany prior to making Australia home. She holds a Bachelor of Arts with Distinction in Sociology and Economics from the University of Hawaii, Masters in Marketing Management (Excellence Award) and a Graduate Certificate in Business Administration from Griffith University Australia. Pauline’s vast experience and networking ability have also enabled her to facilitate Networking Skills programmes for graduates within the higher education sector.
Ms Jane Gentle – Project Manager
Jane joined THE-ICE in 2015 and works closely with THE-ICE CEO, Pauline, to provide operational support over a diverse range of areas including corporate governance, accreditation, membership, event coordination, e-communications and website administration. Jane is also a key contact for our member institutions, particularly throughout the annual THE-ICE ISB-SB (International Student Barometer™ and Student Barometer™) survey period.
Jane brings to the team a unique set of skills and business acumen gained from experience in tertiary education, business management, event management and hospitality management. She brings with her a strong background in policies and procedures, as well as being tech savvy, having been involved in website maintenance since as early as 1998.
Further, Jane holds her Masters of Business in Marketing, a Graduate Certificate in Business and a Bachelor of Business with Honours, with her honours research exploring Facebook as an influencer on destination visitation and brand associations.
Jane has a strong interest in marketing, business strategies and stakeholder relations and is looking forward to building strong long lasting relationships with our members and business alliance partners.
Mrs Wendy Mullarkey – Finance
Working in company finance roles since 1997 in the UK, Wendy was certified by the Association of Accounting Technicians (AAT) in 2002 then progressed her Business Accounting qualifications to Managerial level through the Chartered Institute of Management Accountants (CIMA).
Following her move to Australia in 2011, Wendy continues to develop her proficiencies through study with the Tax Institute whilst working as a bookkeeper.
With her 15+ years’ experience at dealing with corporate figures, THE-ICE welcomed Wendy on board in 2013 and values both her personal flair and her professional abilities.