THE-ICE Board of Directors
Dr Paul Whitelaw – Chair & Director
Paul Whitelaw has been a Director on THE-ICE Board since November 2012 and joined the William Angliss Institute in Melbourne as Associate Director Higher Education and Quality in 2014.
Prior to this appointment Paul was a Senior Lecturer at the College of Business at Victoria University and the Centre for Tourism and Services Research, where he lectured in quantitative and computer based hospitality management systems in undergraduate and postgraduate programmes.
Before joining academia in 1991, Paul enjoyed nearly 15 years experience in various line and executive positions in the hospitality industry, also spending his childhood actively exposed to family hotel, restaurant and motel business interests.
Paul’s key interests are in the ongoing professionalisation of the hospitality industry, especially in the areas of career progression and development, harnessing modern technologies to improve the guest experience and the application of advanced analytical techniques to improve operating efficiency.
Paul has also conducted extensive research on protecting areas in the National Estate including leading a review of all recent Commonwealth funded research conducted on the visitor experience and economic impact of National Parks and World Heritage Sites in Australia. Further, he led a team that developed a model to provide benchmark measurements of the impact of tourism investment and development in regional Australia.
In 2001 Paul received the Vice-Chancellor’s Award for Teaching Excellence at Victoria University. In 2005 he received a $25,000 grant from the Victorian State Government to develop a suite of on-line learning resources for recently arrived Asian graduate business students.
Since 2008 he has been involved in four Commonwealth funded projects (worth more than $600,000) investigating a range of teaching and learning issues. These include the hospitality, tourism and events curriculum, supporting Chinese students adopt to learning in Australia, and various issues related to Academic Integrity, especially the prevention of plagiarism.
He is currently leading a project team that is working on the setting of national curriculum standards for tourism, hospitality and events undergraduate and postgraduate coursework programmes.
Mr John Daly is the Director of Quality Assurance, Swiss Education Group, Switzerland. He was educated in Ireland, earning a Bachelor Degree in Hotel Management from GMIT in 1995 and then later a Masters Degree in International Tourism from the University of Limerick in 2003. John also completed a Postgraduate Certificate in Higher Education from the Open University in 2006 and his Masters in Education with the University of Derby in 2017.
John first joined the Swiss Education Group (SEG) in 2003 as a full time Lecturer and soon moved position to Northwood University Program Manager at Hotel Institute of Montreux. John later took the post of Assistant Academic Dean and then Academic Dean of Hotel Institute Montreux in 2010.
John was appointed Head of Accreditations at SEG in 2013, and in 2015 became SEG’s Director of Quality Assurance. Speaking three languages (English, French and Gaelic) John handles process management, accreditations, and faculty training and professional development.
John’s interests include education, politics and alleviation of poverty.
Ms Maria Christina G Aquino – Company Secretary & Director
Maria Christina G Aquino is the Executive Director for Linkages and Standards of the Lyceum of the Philippines University Manila. She is also the Project Director for Tourism and Hospitality Education Programmes for the four campuses of LPU (Manila, Cavite, Batangas and Laguna), Deputy Integrated Management Representative for various ISO programmes and oversees various QA programmes in the University.
She has teaching and administrative experiences in post-secondary school settings including a state university, a private technical vocational school offering Culinary Arts programmes and a private non-sectarian university. Aside from teaching and administration, she was a flight attendant and cabin services line instructor for two international airlines, a foodservice operator, and liaison officer of a quasi-government government agency.
She is an author of several books, journal articles, presented papers, and invited as speaker in several workshops, fora and conferences. Ms Aquino is the Chair of the Tourism Industry Board Foundation Inc, (TIBFI), accreditor for the Philippine Association of Colleges and Universities Commission on Accreditation (PACUCOA), an Associate Board Member for the Hotel and Restaurant Association of the Philippines (HRAP), a member of CHED Technical Committee of Tourism and Hospitality and an NCR Regional Quality Assurance Team (RQAT), a resource person for TESDA specifically in the Tourism sector, an ASEAN Master Tourism Assessor for Housekeeping and a Philippine Quality Award Assessor. She is a Past President of the Council of Hotel and Restaurant Educators of the Philippines (COHREP) National, Asia Pacific Council of Hotel, Restaurant and Institutional Education (APacCHRIE).
Ms Aquino holds the qualifications BS HRA (cum laude), MA in Education, with a major in Educational Administration, and has completed all the academic requirements for a PhD in Education, specialising in Curriculum Studies. She has the following certifications: AHLEI’s Certified Hospitality Education (CHE) and Certified Guest Service Professional (CGSP), STR Hotel Industry Foundations Introduction to Analytics (HIFIA). In November 2013 she was appointed as a Director on THE-ICE Board.
Mr Anthony Mitri – Treasurer & Director
Mr Anthony Mitri is the Director of Innovation, Industry and Employability at Torrens University, and was formerly the Head of Academic Studies at William Blue College of Hospitality Management.
Anthony’s qualifications include a Masters of Business Administration, Bachelor of Business (Hospitality Management), and Diploma of Vocational Education and Training. While attending university, Anthony was awarded the prestigious Corporate Management Traineeship with IHG (InterContinental Hotels Group), which he completed at the Holiday Inn Sydney Airport with a focus on Front Office Management. Upon graduation, Anthony ventured into the world of hospitality by working in hotel operations with Accor and IHG.
In 2006, Anthony moved into the education arena with a range of international colleges in Sydney and was quickly promoted to management posts within the academic field. As the Head of Academic Studies for Hospitality programmes at William Blue, Anthony was in a unique position of having current, high-quality industry experience, industry qualifications, and academic experience which he combined to develop and deliver vocational and higher education of the highest quality to students.
Now as the Director of Innovation, Industry, and Employability (IIE), he acts as the catalyst for innovation and leads the development of the Hospitality Faculty’s industry-relevant courses at Torrens University Australia. In addition, he is responsible for ensuring students achieve their employability goals by aligning industry engagement and overseeing the continual progression of curriculum as trends in the industry change.
Anthony was elected to THE-ICE Board of Directors in 2017.
Professor JS Perry Hobson – Director
Professor Perry Hobson is the Pro Vice-Chancellor for Global Engagement at Sunway University in Malaysia. He has an extensive international academic background in hospitality and tourism, holding a BSc (Hons) in Hotel & Catering Management from Oxford Brookes University (UK), a MS in Hotel, Restaurant and Travel from the University of Massachusetts at Amherst (USA), and a PhD in tourism from Southern Cross University (Australia). He has been the Editor-in-Chief of the SSCI-indexed Journal of Vacation Marketing (JVM) since 1999. He was the Head of the School of Tourism and Hospitality Management at Southern Cross University (SCU) for many years, and during that time the university won both the State and National Tourism Awards for excellence in ‘Education and Training’.
Professor Hobson is the former Director/CEO of the THE-ICE, and he was responsible for transforming the organisation from being an initiative of the Australian Federal Government into an independent global accreditation body. In recognition of his contribution to education and research, he has been made a Fellow of the Council of Australasian Universities for Tourism & Hospitality Education (CAUTHE), an Honorary Fellow of the UK’s Council for Hospitality Management Education (CHME), is a recipient of the ‘Sue Beeton Award’ from the TTRA-Apac Chapter and was also the first person to be installed into “Hall of Fame” by THE-ICE for his support and contribution to the organisation.
Perry was the PVC for Global Engagement at Taylor’s University (Malaysia) from 2012-17 where he initiated and led the development of the university’s first Global Strategic Plan & Framework. During his time at Taylor’s University the institution received QS 4-Stars (with QS 5-Stars for “Internationalisation”) was ranked in the Top 600 of QS World University Rankings, Top 150 of the QS Asian Rankings, as was in the Top 21 of the QS World Subject Rankings for Hospitality & Leisure. With his team of colleagues he also grew the number of mobility partners at Taylor’s University to 200 institutions and helped to establish several short-term mobility initiatives. Perry is also a member of the international Advisory Board of the Observatory on Borderless Higher Education and a frequent speaker at international conferences.
Mr Ron Hilvert – Director
Ron Hilvert, a graduate of the Ecole hôtelière de Lausanne, was the Founder and Managing Director of the Emirates Academy of Hospitality Management and has been a Director on THE-ICE Board since February 2012.
From July 2018, Ron was appointed as Executive Director of Human Resources: Kingdom of Saudi Arabia / Public Investment Fund (projects). Prior to that, Ron was Managing Director of the Dusit Hospitality Management College and dusitD2, the Fort, Manila, the Philippines, which offered programs with the academic certification of Ecole hôtelière de Lausanne.
Ron has over 40 years of professional experience in the hospitality industry and is recognised as the most experienced Human Resources Executive in the industry worldwide. He has held the worldwide Corporate Human Resources position for Hyatt International, Hilton International and Jumeirah Group, and was an opening General Manager with Hyatt International Hotels.
Ron has had professional and educational contact with all the major hotel schools and universities in North America, Europe, Asia and Australasia for over 30 years. He has lectured at several major schools and universities, and has regularly been invited to speak at international conferences. A fellow of the Institute of Hospitality, Ron is fluent in four European languages.
Professor Dr Oswin Maurer – Director
Professor Dr Oswin Maurer is a well-published, highly-regarded and innovative academic with extensive international experience in key roles such as the development and implementation of internationally-accredited undergraduate, graduate and postgraduate programmes.
Dr Maurer’s areas of interest and expertise include: strategic management and marketing; international business and business economics; food industry management and internationalisation; and tourism management and economics.
With an academic and research career spanning close to three decades, Dr Maurer has authored/ co-authored an impressive range of publications and has been involved at the core level of designing and implementing educational projects for senior management and government officials across the continents including Europe, the Middle East, Australia, New Zealand and Asia. Dr Maurer has also been key in the development of various national research programmes on internationalisation, competitiveness and corporate social responsibility, to name a few.
In addition to his academic achievements, Dr Maurer is a much sought-after advisor and research consultant and is a key contributor in the building and leadership of an international research base and network through the establishment of the Competence Centre in Tourism Management and Tourism Economics (TOMTE). TOMTE organises several seminars and workshops every year, including the Consumer Behaviour in Tourism Symposium (CBTS) which takes place every year since 2008 in the month of December in Brunico.
Dr Maurer was elected as Director on THE-ICE Board in November 2015.
Dr John Fong – Director
Dr John Fong is the CEO & Head of Campus at SP Jain School of Global Management (Singapore). His experience is diverse, having lived and worked in Asia, Australia, the Middle East and the USA, where he has specialised in a variety of fields such as education, business development, corporate communications, international relations and law enforcement.
John is most passionate about education having been the President/CEO of a University, a Professor at both undergraduate and postgraduate levels, a published author, an academic reviewer for journals and textbooks and a sought-after speaker, regularly conducting seminars internationally.
Dr Fong is also the Past President of EuroCHRIE (European Council on Hotel Restaurant & Institutional Education), the peak academic body that represents Hospitality and Tourism Educators in Europe, Middle East and Africa. He is an elected Board Director of THE-ICE (The International Centre of Excellence in Tourism and Hospitality Education), an international accreditation agency that is an authoritative source on Tourism, Hospitality, Events and Culinary Arts education.
Dr Fong serves on a number of Editorial Boards including the “Journal of Tourism and Services”, “International Journal of Research in Tourism and Hospitality” and the widely read “HOTEL Yearbook”. His academic credentials include a PhD from Macquarie University in Sydney, Australia, and a Master of Business Administration (MBA) and Bachelor of Business from the University of Southern Queensland.
Dr Scott Richardson – Director
Dr Scott Richardson is the Executive Dean at The Emirates Academy of Hospitality Management. With 15 years experience in the higher education field, Scott was previously Academic Director for RMIT University in Singapore and Dean of Hospitality at Blue Mountains International Hotel Management School. He is also an Adjunct Senior Research Fellow at the University of Johannesburg, South Africa. Scott obtained his PhD from Griffith University, Australia and has worked at several well-known Australian and International Universities.
Scott also has a wealth of tourism and hospitality industry experience having worked in the industry for more than 10 years. During this period, he worked in hotels, tourism and events companies and the travel industry. In his most recent industry role, he served as the Assistant General Manager of an Accor Hotels property in Victoria.
Scott is the author of more than 30 publications in leading tourism and hospitality journals and conference proceedings and is a member of the United Nations World Tourism Organisation Panel of Tourism Experts.
Ms Gienke Osinga – Director
Ms Gienke Osinga holds a Bachelor degree of the Hotelmanagement School The Hague and a Master in Change Management. Her first steps in her career were with KLM Catering Services at the procurement department inflight services. She switched to KLM City hopper, in those days a daughter company of KLM, where she was responsible, among others, for revenue management, commercial planning and the budgeting process.
Later on she worked for KLM the Netherlands, the marketing and sales department for the Dutch market, where she was involved in the first E commerce business projects such as online booking tools and online check in. Further responsibilities were the launch of a frequent flyer program, the introduction of a corporate credit card and more.
In 2001 she decided to switch to education. During her years with KLM she was asked as a guest lecturer, assessor and graduation coach for NHTV students, on a regular basis. Working with students gave her so much pleasure and satisfaction that she took the opportunity when the start of a hotel management program in Breda, was announced. She started as a curriculum developer for the hotel management program of NHTV University of Applied Sciences. Since 2012 she has held the position of Dean of the Hotel Management program and the Facility Management program of Breda University of Applied Sciences.
She is the chair of the Association of the Dutch Hotel Management Schools. Recently all public funded members of the Association successfully passed THE-ICE accreditation.
Professor (FH) Mag Eva Werner – Immediate Past Chair
Professor (FH) Mag Eva Werner served as Chair of THE-ICE Board from 2013 – 2018 and remains an Auditor on the independent THE-ICE Assessment Panel. Her professional experience comprises, among others, several years of full-time assistantship and teaching at the University of Business Administration Vienna and the Danube University Krems.
From 2005 to 2009, Eva was one of the five “Austrian Bologna Experts”, and as such actively contributed to the implementation of the Bologna process, in Austria and abroad. Her international commitment is highly recognised and was honoured in 2007 with the award of the Honorary Professorship from the Moscow International Business School (MIRBIS). In 2015, Eva was honoured by the President of the Republic of Austria with a national order in recognition of her dedicated work to develop the Austrian University of Applied Sciences Sector and her engagement in internationalisation of the sector.
Eva was in charge of the international relations network of the University from 1998 to 2010. As a result of her dedication and effort to establish an international network for the IMC Krems and anchor internationalisation as one of the institution’s key features, the IMC Krems was awarded the Diploma Supplement Label three times (in 2006, 2010 and 2013), a quality label for excellent performance according to the Bologna structures.
Since January 2010, Professor Werner has been Rector of the IMC Krems, responsible, among others, for the development of degree programmes and quality assurance and quality enhancement of the degree programmes on offer at the IMC Krems. In January 2017, Eva Werner started her third term as rector having been re-elected twice. Since 2008, Eva has been in charge of the International Committee of the Association of the Universities of Applied Sciences, Austria, and as such represents and coordinates the activities of the Austrian Universities of Applied Sciences, both on national and international level. Since 2012, Eva has also been a member of the Steering Board of the Association of the Universities of Applied Sciences Austria, a Member of working groups of the Austrian University Conference, a Member of the General Assembly of AQ Austria (the Austrian Agency for Quality Assurance and Accreditation), a Member of the ECA Expert Panel of the CeQuInt Project (Certificate for Quality in Internationalisation), as well as peer in international quality assurance procedures.
Eva will retire from operational university functions as of April 30th, 2019, but will remain active as expert consultant and auditor for quality assurance agencies and the Austrian Ministry of Education, Science and Research.