THE-ICE 17th IPoE 2024
Quality Improvement in a New Era: Driving Excellence in Hospitality and Tourism Education
Welcome & Keynote Address
Welcome & Keynote Speaker
Dean of Hotel and Facility Management, Breda University & Chair of THE-ICE Board
Dr. Mazen Hasna | View slides here
Chairman of Qatar’s National Committee for Qualifications and Academic Accreditation
Plenary Panel Session – Making Quality Count: Using Quality to Increase Productivity and Profit
Panel Chair: Professor Ben Goh
Dean of Faculty of Hospitality and Tourism Management, Macao University
Panellist: Ms. Tanja Florenthal
Executive Director of Quality Assurance, Swiss Education Group
Panellist: Ms. Hanady Merhej
Director of Human Resources, W Hotel Doha
Panel 2 – Simplifying and Systemising Educational Quality Assurance: The Potential of Technology & AI
Panel Chair: Professor Peter Ryan | View Questions slide here.
Treasurer and Director, THE-ICE Board
Panellist: Dr. Christopher Dutt | View slides here.
Programme Leader, Al Rayyan International University College (ARIU)
Panellist: Professor Ioannis S. Pantelidis | View slides here.
Head of Hospitality and Tourism Management, Ulster University Business School
Panellist: Dr. Mariem Fekih Zguir | View slides here.
Institutional Liaison Officer, NCQAA
Strategic Partner Presentations
Presenter: Mr. Maxime Moïse | View slides here.
Alliance Network, France
Presenter: Ms. Heidi Anaya | View slides here.
Head of Education, Russell Partnership Technology
Presenter: Mr. Steve Hood | View slides here.
Senior VP of Research, CoStar SHARE Center
Special Symposium: The New Future of Hospitality
Presenter: Mr. Martin Kendall
General Manager, City Center Rotana Hotel
Panel 3 – Moving the ‘Black Cloud’ of Quality Control to ‘Blue Skies’ of Continuous Quality Enhancement
Panel Chair: Dr. Ivan Ninov | View Questions slide here.
Executive Dean, ARIU
Panellist: Nathalie Ahssakou
Director of Quality and Accreditations, Institut Lyfe
Panellist: Dr. Craig Thompson
CEO, THE-ICE
THE-ICE Research Grant Scheme (RGS) 2024
Presentation One: Dr. Anita Manfreda
View slides here: Inclusive Education for People with Disabilities
Presentation Two: Mr. Wyett White T Lee
View slides here: Advancing Academic Innovation through Generative AI in Hospitality
Panel 4 – Ensuring All Voices are Heard: Involving Stakeholders in Quality Enhancement
Panel Chair: Professor Perry Hobson | View Questions slide here.
Director, BUas Academy for Tourism
Panellist: Dr. Gulbahar Abdalla
Head of Quality Assurance, ARIU
Panellist: Ms. Julie Till
Director of Global Business Development, QAA