Programme details

THE-ICE 10th IPoE Forum 2016

‘Excellence – Defined and Measured’   

9th – 12th November 2016

To be proudly hosted by César Ritz Colleges Switzerland,

a member of the Swiss Education Group (SEG)

Löwenstrasse 16, 6004 Lucerne, Switzerland

online_registrationProgramme details

Download the Programme PDF here

or click here to download the Swiss Education Group App to view the programme on your iPhone
(details for the 10th IPoE Forum 2016 can then be easily viewed under the News and Events on the app)

The optional Benchmarking Roundtable Series (BRS) XI is to be held on Wednesday 9th November (1.30pm – 5.00pm)
Theme: THE-ICE International Accreditation Standards

Additional guests may be accommodated at the social events.

Further information & costing is available on the online Registration webpage.

Click here for information on the STR Share Centre Certification in Hotel Industry Analytics (CHIA) Session


Day 0 - Tuesday 8th November 2016

Time Activity Location
9:00am – 5:30pm STR Share Center - Certification in Hotel Industry Analytics Train-the-Trainer session HU101

DAY-1: Wednesday 9th November 2016 Pre-Forum Workshop

Time Activity Location
8:30am - 5:00pm Registration & Information Desk open CRCS Lobby
9:00am – 1:30pm STR Share Center - SHARE Center Educator Workshop HU201
All day Hospitality Tourism Tour/ Sightseeing led by students of CRCS Lucerne
9.45am - 10.15am Signing Ceremony-Memorandum of Understanding between NVAO & THE-ICE HU202
10:15am – 1:00pm THE-ICE Board Meeting – working lunch HU101
1:30pm – 5:00pm THE-ICE Benchmarking Roundtable Series XI Auditorium
. Theme: THE-ICE International Accreditation Standards
. Presenter: Ms Pauline Tang, CEO THE-ICE
. Co-Presenter: Dr Thomas Bauer, Registered Auditor, the Independent THE-ICE Assessment Panel
6:00pm – 8:00pm Welcome cocktail & dinatoir prepared by students of the Culinary Arts Academy CRCS Lobby

DAY-2: Thursday 10th November 2016

Time Activity Location
8:00am – 8:30am Forum Registration & welcome refreshments Grand Hall
8:30am – 10:00am Welcome & Official Opening Grand Hall
. Introduction by Master of Ceremonies: Mr John Daly: Director of Quality Assurance, Swiss Education Group
. Welcome by the Executive team: SEG and Cesar Ritz Colleges
. Welcome to Lucerne - Marcel Perren, Director of Tourism, Luzern Tourismus AG
. Official Opening: Prof (FH) Mag Eva Werner: Chair, THE-ICE Board, & Rector, IMC University of Applied Sciences Krems
. Welcome Presentation: Emanuel Donhauser – Digital Natives
10:00am – 10:30am Morning Refreshments Grand Hall
10:30am – 12:00pm Panel 1: Employability Grand Hall
. Focus: Are we doing our best in equipping our graduates with the best employability skills for the competitive global market?
. Chair: Mr Guy Bentley, CEO & Director General, Glion Institute of Higher Education, Switzerland.
. Panellists:
. 1. Mr Ron Hilvert, Managing Director, Dusit College of Hospitality Management, the Philippines
. 2. Dr John Fong, President/CEO of San Ignacio University
. 3. Mr Jeroen Greven, Academic Director, Swiss Hotel Management School
. 4. Mr John Lohr, Director of Development, Hosco
12:00pm – 1:00pm Seasonal Lunch Grand Hall
12:00pm – 1:00pm Concurrent THE-ICE Assessment Panel Annual Meeting - working lunch HU101
1:00pm – 2:30pm Paper Presentation Session 1 facilitator:
. Mr Emanuel Douglas Donhauser, Chief Academic Officer & Dr John Fong, President/CEO of San Ignacio University Auditorium and Grand Hall
2:30pm – 3:00pm Afternoon Refreshments TBC
3:00pm – 4:30pm Panel 2: Transferable Skills Grand Hall
. Focus: Internationalisation and University-Business alliances: taking Swiss style hospitality education to Switzerland and to the world
. Professor (FH) Mag Eva Werner, Rector of IMC University of Applied Sciences, Krems, Austria
. Panellists:
. 1. Dr Judy Hou, Managing Director Emirates Academy of Hospitality Management
. 2. Asst. Prof. Maria Cecilia A. Tio Cuison, Dean of the College of Tourism and Hospitality Management, University of Santo Tomas
. 3. Dr Juan-Francisco Perellon, Director Academic Accreditation of EHL
. 4. Mr Polo Looser, MD and Co-Founder, Asteroidea
6:00pm Depart hotels to meet at the harbor (Pre dinner cocktail on arrival)
7:00pm – Late Cruise and Dinner on Lake Lucerne (Raclette – Traditional Swiss Cheese Dish), additional guests CHF 70,- Schweizerhofquai Harbor

DAY-3: Friday 11th November 2016

Time Activity Location
8:30am – 9:00am Welcome Refreshments Grand Hall
9:00am – 10:30am Panel 3: Research & Scholarship Grand Hall
. Focus: A research and scholarly culture as a means of retaining top staff and as forming part of a network of learning organizations – Good practice on encouraging scholarly outputs and exchanges become a form of currency in helping build tourism and hospitality education capacity?
. Chair: Professor Oswin Maurer, Chair in Marketing, Faculty of Economics & Management, Free University of Bozen-Bolzano, Italy
. Panellists:
. 1. Mrs Dolunay Suess, Academic Director, Brig Campus, CRCS
. 2. Dr Sarah Rawlinson, Head of Department, Hotel, Resort and Spa Management - College of Business, University of Derby
. 3. Dr. Edmund Goh, Head of Academic Studies, BMIHMS - TUA
. 4. Professor Mag. Christian Maurer, Program Director Master Tourism and Leisure Management, Marketing and Sales, FH Krems University of Applied Sciences, Austria
10:30am – 11:00am Morning Refreshments & Pastry
11:00am – 12:30pm Panel 4: Pedagogies Grand Hall
. Focus: Exploring contemporary and best practice approaches to learning and teaching in TH&E education
. Chair: Dr Paul Whitelaw, Associate Director Higher Education and Quality, William Angliss Institute, Melbourne, Australia
. Panellists:
. 1. Professor Marcus Stephenson, Professor of Tourism & Hospitality, and Head of School – School of Tourism & Hospitality Management, Faculty of Business & Economics, The University of the South Pacific, Fiji
. 2. Mr Anders Justenland, Lecturer and Business Developer, University College Northern Denmark
. 3. Mr Peter Tunnicliffe, Senior Lecturer and Programme Leader PG Cert HE, University of Derby
. 4. Prof. Ulrike Kuhnhenn Academic Dean Swiss School of Tourism and Hospitality
12:30pm – 1:30pm Wellness lunch Grand Hall
1:30pm – 3:00pm Panel 5: Technology Auditorium
. Focus: Technology – Sharing best practice…more than a tool to facilitate operational effectiveness
. Chair: Dr Craig Thompson, Head of School, Stenden Hotel Management School, Stenden University of Applied Sciences, the Netherlands
. Panellists:
. 1. Dr Ali Abusalem, Melbourne and Digital Campus Manager, Australian School of Management
. 2. Mr Peter Russell, Managing Director, Russell Partnership
. 3. Mrs Lisa Peel, Apple Distinguished Educator
. 4. Jami Morshed, Vice President, Global Higher Education at Unit4
3:00am - 3:30pm Afternoon refreshments Auditorium
3:30pm – 4:00pm Wrap up session Auditorium
4:00pm – 5:00pm THE-ICE Annual General Meeting Auditorium
7:00pm – 9:30pm THE-ICE IPoE Forum 2016, 10th Anniversary Celebration Gala Dinner and Award Ceremony. Dress Code: Dress to Impress Grand Hall

DAY-4: Saturday 12th November 2016

Time Activity Location
From 10.30am Optional brunch Lucerne

Sponsorship Opportunities

Sponsorship opportunities are now available, click link or email for details.


Proudly hosted by:

SEG CRCS logos Feb 2016 combine

Proudly sponsored by:

For enquiries please email